Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
Are all your products authentic?
Yes, Oster Jewelers is an authorized retailer for every brand we carry. All products are 100% authentic and come with original manufacturer warranties and packaging.
What are your shipping options?
We offer complimentary, fully insured overnight shipping on all domestic orders over $500. For international orders, shipping rates and delivery times vary by destination.
What is your return policy?
We offer a 7-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all tags and protective films intact.
Do you offer financing for large purchases?
Yes, we partner with Affirm to provide flexible monthly payment options, allowing you to enjoy your luxury purchase now and pay over time.
Can I have my jewelry or watch appraised?
Absolutely. We provide professional appraisal services for insurance purposes. Every high-value purchase from Oster Jewelers includes a complimentary appraisal document.
How do I care for my luxury timepiece?
We recommend professional servicing every 3 to 5 years. Avoid exposing your watch to extreme temperatures or magnetic fields, and ensure the crown is fully screwed in before any water exposure.